Refund Policy:                                                                                                                                                Poised & Optimistic Wear

At Poised & Optimistic Wear, we strive to provide our customers with high-quality products and exceptional customer service. We understand that sometimes returns or exchanges may be necessary, and we have established the following refund policy to ensure a smooth process for both parties involved.

1. Eligibility:

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To be eligible for a refund, the item(s) must be unused, unworn, and in their original condition.

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The request for a refund must be made within 30 days from the date of purchase.

2. Non-refundable items:

- Gift cards are non-refundable and cannot be exchanged for cash.

- Sale items are also non-refundable unless they are defective or damaged upon arrival.

3. Return Process:

To initiate a return, please contact our customer support team at

[support@poisednoptimistic.com]. They will guide you through the process.

- You will need to provide your order number and details about the item you wish to return.

4. Refunds:

- Once we receive your returned item(s), we will inspect them thoroughly.

If approved, your refund will be processed within [10] business days via the original payment method used during purchase.

Please note that shipping fees are non-refundable except in cases where there was an error on our part.

5. Exchanges:

- If you received a defective or damaged item, we offer exchanges free of charge.

Please contact our customer support team within 7 days of receiving your order to arrange an exchange.

6. Shipping:

- Customers are responsible for all shipping costs associated with returning or exchanging items unless there was an error on our part (e.g., wrong item shipped).

- We recommend using trackable shipping services when returning items as we cannot guarantee receipt of returned packages.

7. Store Credit:

- In certain cases, we may offer store credit instead of a refund or exchange.

Store credit will be issued in the form of a unique code that can be applied towards future purchases on our website.

8. Final Sale:

- Some items may be marked as "Final Sale," indicating that they are non-refundable and cannot be exchanged. Please check the product description before making your purchase.

Please note that this refund policy is subject to change without prior notice. It is recommended to review this policy periodically for any updates.

If you have any further questions or require assistance, please feel free to reach out to our customer support team at [support@poisednoptimistic.com]. We are here to help!